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Internal Sales & Customer Services Representative

Port Elizabeth

The job would entail:

-              Answering email and telephone inquiries;

-              Respond to LiveChat on our web site;

-              Support of the national sales manager, sales agents and logistics;

-              Update customers on orders and delivery of those orders;

-              Monitoring of incoming shipments in conjunction with the admin manager;

-              Assistance of documentation of orders being dispatched (invoicing, packing lists and way bills);


The skills required:

-              Good telephone presence;

-              Bilingual;

-              Good computer skills including typing, Outlook/Gmail, Excel, Word, Google etc

-              Technical understanding;

-              Quick leaner;

-              Attention to detail essential;

-              Can work unsupervised;

-              Basic accounts experience would be a bonus but not essential to the position;

-              Team player;

-              Filing and other admin work would be done

-              Customer orientated – we pride ourselves on our service levels which MUST be maintained. 


Essential requirements:

-              Must have own transport


Sales & Marketing Manager


Minimum requirements:

  • Tertiary Qualification – National Higher Diploma or Degree

  • Preferably a tertiary Sales / Marketing or Business Skills Qualification

  • High level of computer literacy (MS Office)

  • Valid Driver’s Licence

  • Minimum 10 years’ experience in automotive sales at management level

  • Experienced team leader

  • Proven track record in achieving sales plan / negotiating / presentation skills

  • Sound financial interpretive and administrative skills

  • Good communication and interpersonal skills

  • Numeracy and analytical skills

  • Good planning and project management skills



  • Promote core operating principles of safety and health, environmental stewardship, highest ethical behaviour and respect for people throughout the company

  • Manage the Customer-Management team activities to achieve overall business goals and build strong customer relationships

  • Develop and implement sales strategies for customers in accordance with company strategy

  • Develop and manage sales and expense plan

  • Meet / exceed monthly and annual revenue and profit plan

  • Ensure excellent customer service

  • Work collaboratively with Technical, Supply Chain, Manufacturing and Finance to identify and commercialise business opportunities

  • Project Management: lead cross-functional teams in implementing commercial projects

  • Coaching, training and development of sales team

  • Provide and manage market intelligence feedback and adjust sales strategies accordingly

  • Maintain good corporate governance

  • Manage employment equity objectives in functional area

  • Gather intel on market and customer activities

  • Align with Global Sales and Customer Managers per OEM

  • Ensure department contributes and performs to achieve compliance requirements


Export Business Representative

Elandsfontein, Gauteng



  • Matric / Grade 12

  • 3 Year Degree / Diploma / Certificate in Sales / Marketing

  • Up to 5 years’ experience as a Sales Representative

  • Valid driver’s license

  • Experience in the Sub Sahara Africa Regions would be an advantage

  • Prepared to stay overnight and away from home for extended periods

  • Candidate must have a valid Passport

  • Candidate will need to have a valid medical card confirming all required vaccinations




  • Canvassing and opening of new customer accounts based on their viability as future customers and in collaboration with the Export Manager

  • Assist with the credit application process where necessary

  • Provide the customer with POS and other incentive material

  • Update customer database by providing new information regarding new customers and / or updating existing information.

  • Monitor monthly sales per customer using the Sales Management process

  • Buying patterns and volumes (increasing / decreasing / stable number of units) and profitability of customers

  • The setting up model stocks per customer i.e. unit mix required and sold

  • Customer satisfaction levels through joint visitations with Export Manager

  • Appropriate support to export designated persons

  • Selling of concepts and ideas to customers

  • Appropriate links between internal and external customers e.g. Debtors, customer integration center (CIC), warehousing and the customer)

  • Adhere to the set calling cycle

  • Introduce new marketing and promotion ideas and assisting the customer in aligning its strategy with that of the Company (marketing strategy)

  • Provide input into the sales budgeting process on an annual basis

  • Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary

  • Manage and monitor gross profit on a daily basis and implement action plan if necessary

  • Provide regular technical presentations / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes

  • Build customer relations by planning, controlling and updates

  • Ascertain whether correct pricing structures are in place at all times

  • Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Export Manager

  • Respond timeously to all queries raised by customers

  • Follow up on all cases of dissatisfied customers and ensure that an action plan is implemented to resolve such cases to everyone’s satisfaction

  • Build and maintain satisfactory working relationships with customer liaison, debtors, warehouse staff and value logistics (customer information center)

  • Ensure daily and weekly discussions take place with customer liaison / customer integration center (CIC) and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved

  • Assist customer liaison / customer integration center (CIC) department with maintaining customer base by updating customer information when necessary

  • Provide monthly feedback to the Export Manager on all activities relating to the customer

  • Co- responsible with debtors for effective, timeous collection of outstanding debtors’ monies





  • In collaboration with debtors ensure that all outstanding debtors are less than 45 days at all times

  • Assist debtors staff in resolving customer queries

  • Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done

  • Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure

  • Reduce operational costs by optimizing company resources (cell phone, car etc.) and curbing unnecessary expenses

  • Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis

  • Assist the customer in managing their own stock levels and mix

  • Liaise with warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries

  • The position requires that extensive travel by Road and Air be undertaken within selected countries in the SSA region

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