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Industrial Sales Customer Liaison Officer (Elandsfontein)

Elandsfontein, Gauteng

Minimum requirements:

  • Matric / Grade 12

  • 2 to 3 years Call centre and customer service experience

  • Computer literacy (Microsoft Office), Excel and SAP essential

  • Good telephonic skills

  • Effective Communication Skills



  • Assists Sales Engineer and Industrial Sales Rep with estimates, tender and quotations

  • Provides and manage product information, data sheets, catalogues and brochures, to external and internal customers

  • Contacts customers daily as per calling schedule

  • Receives general query calls and orders from customers

  • Receives and action works instructions from Sales Engineer and Sales Rep

  • Check account status, credit viability and limits

  • Check stock availability and advise customer

  • Keep up to date on stock availability and advise Sales Engineer or Industrial Manager of stock status

  • Record orders on order sheets

  • Generate orders on SAP as per generating orders procedure

  • Release order (Invoice generation) for shipment and FLO

  • Advise Warehouse & Distribution Manager, supervisor and Value Logistics supervisor on orders not released

  • Control special, late and same day deliveries by recording these deliveries in the special, late delivery book

  • Advise customer of planned delivery time

  • Provide Service Support to customers and forward support requests to relevant Sales Engineer or Rep

  • Manage, register and process all claims

  • Liaises with customer with regard to collection time

  • Ensures funds paid in timeously

  • Ensures pricing correct quote vs SAP

  • Liaises with warehouse staff on picking and ensure correctly packed

  • Interface with customer on arrival at warehouse and handle the process

  • Ensure customer vehicle DG compliant, if required


Sales & Marketing Coordinator (Elandsfontein)

Elandsfontein, Gauteng

Minimum Grade 12

  • Post Matric qualification - Degree / Diploma / Certificate in Marketing

  • Minimum of 5 years’ experience Sales / Marketing, servicing customers in the retail industry

  • Own transport and a drivers licence




  • Creating purchase requisitions / service accepting and pulling reports

  • Pulling sales reports / monthly reports

  • Tracking sales data

  • Presenting sales figures and targets at monthly reviews

  • Communicating with target audiences

  • Procuring and distributing all POS material for the full customer base

  • Briefing, planning, reporting and updating of all related information

  • Provide administrative support to the sales team

  • Assist the Sales & Marketing Executive in preparing briefs for internal / external stakeholder

  • Distribution of internal & external communications for public relations (e.g. Juiced Up)

  • Development of all communication to be sent through to the relevant strategic customers

  • Procurement and development of all local promotions

  • Putting together promotional materials, programs, and events

  • Coordinating merchandising and marketing services (POS material distribution included) for key accounts & end consumer promotion

  • Executing marketing campaigns across numerous channels

  • Assist with developing long term marketing strategies with the buying, planning and visual departments

  • Updating and administering the implementation of visual merchandising to positively impact the business brand in-store and externally

  • Sales development and maintenance

  • Digital and printed campaign material

  • Development and set-up of stands

  • Video production based on briefs

  • Booking flights and accommodation

  • Planning factory visits, booking entertainment and accommodation

  • Plan and conduct National sales trips, attend social functions, trade shows and conferences as required

  • Assist and support the Export Manager


Industrial Sales Rep

Elandsfontein, Gauteng

Minimum requirements:


  • ·         Matric / Grade 12

  • ·         N3 or above Technical Qualification

  • ·         Sales / Marketing Qualification, advantageous

  • ·         Minimum of 2-3 years’ experience within a solution-selling environment

  • ·         Valid driver’s licence - essential





Sales – Achieving Targets, Enabling Growth


  • ·         Visit customers and potential new customers according to a set of daily calling cycle and, if applicable, a new business development schedule

  • ·         Analyse and provide feedback on buying patterns of customers in geographical area in order to meet target objectives

  • ·         Provide ideas to increase sales within the area of responsibility

  • ·         Implementation of new marketing and promotion ideas and assist customers in aligning their strategy with that of the Company marketing strategy

  • ·         Monitor monthly sales per customer, understanding reasons for volume gains/ declines

  • ·         Make recommendations on product enhancements for improved sales potential

  • ·         New business opportunities by identifying potential dealers and distributors and cross selling opportunities

  • ·         Canvasing and opening of new customer accounts based on their viability as future customers (includes assistance with the credit application process)

  • ·         Update customer database by providing new information regarding new customers and/or updating existing information. Ensure 100% accuracy of all master data per geographical area (also critical for CRM purposes)

  • ·         Monthly reporting and meetings with the Industrial Business Development Manager to feedback status for existing and new business


o    Implement initiative

o    Managing market share for all types and brands

o    Maintain and monitor market share on a monthly basis

o    Grow market share to budget requirements ensuring target achievement

o    Feedback on sales activity is done on a monthly basis at the SBO meeting at Business Unit Level


  • ·         Review all customers relating to performance adherence to KPA’s

  • ·         Conduct regular engagements with the Regional Sales Managers on performance against set targets for:


o    Sales Volumes

o    Profitability

o    Warranty compliance

o    Scrap return rate

o    Call cycle performance

o    Rotation performance




  • ·         Ensure profitability targets are achieved at quote, tender and final invoice level.

  • ·         Adhere to Limits of Authority with regards to discounts and tender prices



 Customer Engagement, Retention and Satisfaction


  • ·         Assess and manage all warranty claims, according to set policies & procedures,

  • ·         Build and sustain great customer service levels and business relationships in support of business objectives

  • ·         Resolve or escalate all customer queries/complaints according to relevant policies and procedures

  • ·         Investigate and resolve customer complaints and clarification of enquiries


  • Activities - Calls, Demo’s, Training, Competitor Intelligence, Market Feedback

  • ·         Visit customers and potential new customers according to a set of daily calling cycle and, if applicable, a new business development schedule

  • ·         Training of customers to ensure customers are kept up to date with technical product changes

  • ·         Make recommendations on product enhancements for improved sales potential

  • ·         Ensure that technical developments in the market are reported to the Industrial Business Development Manager for escalation to the Technical/Marketing team on an ongoing basis

  • ·         Ongoing tracking and reporting on competitor activity in the region

  • ·         Be an active Professional Social Media contributor (LinkedIn, etc) to be top of mind amongst other professional users.


  • Financial

  • ·         Set up monthly meetings and discuss action plans relating overall debtors as per standard trading terms and conditions in line with targets

  • ·         Ensure that operational costs are curbed by reducing unnecessary expenses and adhering to expense policy

  • ·         Conduct regular pricing surveys in the region and report findings to the Industrial Business Development Manager so as to maintain & grow market share

  • ·         Ensuring that discounts are managed in accordance with set parameters

  • ·         To ensure that the relevant sales target is achieved in accordance with budget




Internal Processes


  • ·         To ensure compliance to all relevant sales and operations policies and procedures

  • ·         Build and sustain good internal service levels and business relationships with the central functions in support of business objectives (Finance, HR, Marketing, Operations etc.)



Human Capital


  • ·         Report any incidences of alleged misconduct/non-performance to Senior Management to ensure action is taken as required

  • ·         Ensure that all HR administrative issues are processed accordingly

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