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14-07-2020
Forensic Investigator
Uitenhage
ESSENTIAL:
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Have a minimum 4 year legal qualification, i.e. LLB degree specializing in Labour Law
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Have a minimum of 5 years active experience in a similar role within a corporate environment
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Experience in forensic investigations, disciplinary processes and procedures, e.g., initiating cases, Arbitration preparation, CCMA representation, etc.
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Advanced knowledge of Labour Law
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Basic understanding of Security processes and protocol
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Computer literacy with proficiency in MS Office - Word, Excel, PowerPoint and Outlook
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Ability to communicate effectively at all levels, particularly Senior Management and Union representatives
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Excellent interpersonal-, communication-, analytical-, and presentation skills
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Business Acumen: ability to understand the relation between the role of security and business environment
PREFERRED:
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A Recognised Security Management Qualification i.e. B Tech
Duties
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Initiate, conduct, lead and co-ordinate all investigations of a Security nature by means of collating evidence, interviewing suspects and witnesses as well as the necessary liaison with the applicable authorities.
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Co-ordinate all personal protection activities including surveys/ awareness/ maintenance relating to home security for company executives and other applicable staff members, in line with Company Organisational Directives.
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Conduct investigations and questioning/ interviewing suspects, witnesses, etc. as it relates to violations of company policies and procedures for contingent (vendors & contractors) staff and permanent staff.
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Formulate key performance indicators (KPI’s) for Security as a performance measure tool.
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Draft and facilitate the issuing of disciplinary matters, and enforce company disciplinary code by initiating disciplinary hearings.
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Provide specialist evidence or testimony in CCMA or Labour Court hearing on behalf of client.
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Represent the company in all criminal, labour and related cases in courts when required.
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Maintenance of detailed records, filling and preparation of investigative reports.
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Exchange pertinent information and co-ordinate activities with other departments.
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Serve as a triage point for all whistleblower complaints.
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Coordinate and provide travel risk report for employees travelling internationally based on Group Security country travel restrictions input.
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Provide induction training to new employees, contractual, contractors and Global employees.
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Co-ordinate the executive protection functions of the Vehicle Identification Specialist and G4S Investigations Manager
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Provide monthly statistics regarding forensic investigation activities, status, outcomes, etc. to be included in monthly report to Office of the MD.
26-02-2020
Claims Assessor
Uitenhage
Education & experience
Essential:
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Qualified Motor Mechanic / Auto Electrician with at least 5 years trade experience
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Have at least 3 years "In Dealer Experience" - Automotive Retail Trade and / or customer service experience
Preferred:
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Have a ND/Degree in Engineering
Skills, attributes & other requirements
Essential:
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In-depth knowledge of service core processes including a good understanding of warranty/maintenance plan policies
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Be able to do variance analyses and investigation of root causes for out of line conditions
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A sound knowledge of the operations of vehicles and components
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Have excellent people skills
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Be able to communicate and negotiate at all levels.
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Be diplomatic and possess a strong service orientation
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Good decision making abilities while under extreme pressure
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Must be self-motivated and driven by excellence.
Preferred:
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Have experience in interfacing with customers / dealers in retail environment
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Vehicle warranty / maintenance plan policies experience
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Have experience in data or financial analysis methods
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Have sound administration skills
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Must have above average computer literacy
Duties:
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Providing exceptional service and support to our Franchise dealer network and Field Staff on matters relating to Warranty and Maintenance Plan claims
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Managing dealer claim quality and cost by conducting on-going analysis and claim validation, promptly and efficiently
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Ensuring that Dealers are operating in accordance with the Warranty and Maintenance Plan Policy and technical procedures
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Ensuring that dealers adhere to predetermined service/repair costs as well as allowed labour units
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Provide input to the relevant business areas in order to highlight and rectify out of line anomalies identified