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Claims Assessor


Education & experience


  • Qualified Motor Mechanic / Auto Electrician with at least 5 years trade experience

  • Have at least 3 years "In Dealer Experience" - Automotive Retail Trade and / or customer service experience



  • Have a ND/Degree in Engineering


Skills, attributes & other requirements


  • In-depth knowledge of service core processes including a good understanding of warranty/maintenance plan policies

  • Be able to do variance analyses and investigation of root causes for out of line conditions

  • A sound knowledge of the operations of vehicles and components

  • Have excellent people skills

  • Be able to communicate and negotiate at all levels.

  • Be diplomatic and possess a strong service orientation

  • Good decision making abilities while under extreme pressure

  • Must be self-motivated and driven by excellence.



  • Have experience in interfacing with customers / dealers in retail environment

  • Vehicle warranty / maintenance plan policies experience

  • Have experience in data or financial analysis methods

  • Have sound administration skills

  • Must have above average computer literacy



  • Providing exceptional service and support to our Franchise dealer network and Field Staff on matters relating to Warranty and Maintenance Plan claims

  • Managing dealer claim quality and cost by conducting on-going analysis and claim validation, promptly and efficiently

  • Ensuring that Dealers are operating in accordance with the Warranty and Maintenance Plan Policy and technical procedures

  • Ensuring that dealers adhere to predetermined service/repair costs as well as allowed labour units

  • Provide input to the relevant business areas in order to highlight and rectify out of line anomalies identified


Payroll Coordinator


Minimum requirements:

  • Matric

  • Minimum of 3-5 years agricultural payroll experience including seasonal employees and piecework

  • Strong VIP Payroll experience

  • Have experience in any Time and Attendance system

  • Have a high level of attention to detail and accuracy in processing

  • Must be a good and confident communicator capable of dealing with staff at all levels

  • Ability to deal with continuous change

  • Valid driver’s license

  • Must be willing to drive to and from Addo Monday to Friday


  • Plan, direct, supervise, and coordinate work activities, workload and distribution of responsibilities between the Payroll team members.

  • Ensures detailed planning and monitoring of daily and weekly and monthly team tasks.

  • Responsible for data cross-checking of Payroll administrators’ data processing.

  • Attend Zone and Packhouse production meetings.

  • Delivery of payslips to each site and handling of wage payroll queries.

  • Compile and submit wages related reporting after each pay run.

  • Check payroll information and calculations for accuracy and ensure all relevant paperwork is in order.

  • Responsible for management of the Wage Payroll process to ensure timelines and quality standards are met.

  • Review Wage Payroll reports before submission to Compensation and Benefits Manager for approval.

  • Provide regular coaching and support to team members when required.

  • Regular monitoring of teams and individual results and pro-actively identifying problems.

  • Supports Compensation and Benefits Manager in team development to upskill team on changes made to systems or processes to ensure full competence.

  • Support team to understand policies, procedures and system use on an on-going basis.

  • Ensure payroll compliance with appropriate legislation.

  • Provide assistance to Internal and External Auditors.


Business Strategist


Minimum requirements:

  • Degree in Business Administration, Industrial Management, Finance, Economics or equivalent

  • Must have a proven track record of minimum 3 years’ experience in consultancy industry and minimum 5 years in Automotive or related (e.g. aviation and railway) industry

  • Knowledge in strategy development from conceptualisation to execution and management thereof

  • Be experienced in Project management with solid knowledge on Finance and Manufacturing processes

  • Must be computer literate in advanced PowerPoint, advanced Excel and Microsoft Office

  • Must have leadership qualities and communication skills to handle senior management interaction, complex and wide-ranging discussions, influencing/convincing others of his/her views



  • Establishment and roll out of Communications strategy, incl. Corporate identity and Branding concept

  • Establishment and roll out of Plant-wide Manufacturing Excellence training program for all employees including continuous refresh

  • Preparation and presentation to various leadership forums such as BoM, Pillar review, Production Management meeting, etc

  • Management and integration of Group & Brand strategies/initiatives (Transform Together, Together for Integrity, etc.) into Manufacturing Excellence

  • Synchronisation of Value Stream mapping activities with Manufacturing Excellence

  • Incorporation of internal partner divisions into Manufacturing Excellence plans and activities

  • Benchmarking with Group plants and local Auto industry on best practices as continuous stimulus to maintain and develop strategy momentum

  • Flexible to do adhoc tasks as required by line management



  • Extended network with external relevant stakeholders (government officials, consulting industry, other OEM’s, tertiary institutions, etc.)

  • Understanding of Lean Manufacturing and entire value chain

  • Digitalisation/Technology savvy.

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